<p>There is a current issue with Chrome Browsers on Windows that is flagging some of our downloads as having a virus and being unsafe. Note: The zip file you will receive is not infected with a virus.</p>
<p>Try a different browser or reach out to us at <a href="https://www.sideshowfx.net/update-request" target="_blank">https://www.sideshowfx.net/update-request</a> and we will get you an alternate download link.</p>


There is a current issue with Chrome Browsers on Windows that is flagging some of our downloads as having a virus and being unsafe. Note: The zip file you will receive is not infected with a virus.
Try a different browser or reach out to us at https://www.sideshowfx.net/update-request and we will get you an alternate download link.

My Chrome Browser says my download is dangerous and may contain a virus.

What is the purchase process?

I have installed my keyboard shortcuts correctly but the keys still aren't working properly.

What is the difference between a Pro version and a MIDI ($19.99) version?

What is the difference between a Pro version and a regular ($19.99) version?

I have downloaded the product how do I install it?

Can I use my existing XL or 15 Key (MK) device pack profile for the new Stream Deck Plus?

I bought the wrong pack can I get a refund or exchange?

I am trying to reset my password but I am not getting a confirmation email.

Can I get a free update to the Stream Deck Plus version?

My Profile is just showing blank keys

My profile pack is not responding to shortcuts

I Ordered a product but didn’t get a download link.

What does it mean "English Keyboard Layout required"?

My Stream Deck is not switching profiles when I switch applications

Cubase 12 Installation Issues

How secure are my purchases and my confidential information?

I can't find my AppData folder on Windows.

After Effects presets not working

How often do you update the products?

How do I know if I have the latest version of my pack?

Does the Davinci Color Panel pack work with a 2 monitor setup?

Can I work with more than one device at a time?

Davinci Resolve does not appear among the applications listed when trying to import the profile into Loupedeck

My Loupedeck pack isn't working right.

I am not using a required keyboard language (such as an English keyboard layout (QWERTY)). What can I expect using my other language layout?

I can't find a command in my profile but the icon is in the pack

Loupedeck commands not responding

Loupedeck dials not working

Davinci isn't responding to any Loupedeck commands on Mac.

Stream Deck or Loupedeck can't control any function in Davinci Resolve on Windows.

SideshowFX KnowledgeBase