If you find the Photoshop pack using the Elgato plugin isn't responding either showing yellow triangles or is just unresponsive, check the status of the plugin by going to Plugins, Stream Deck Plugin for Photoshop
<img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/14855262/f6cde4b762-7184380e6d6ff908b903.png">
The status should look like this...
<img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/14855262/25801543cd-291cf923e9dddc51c5e5.png">
If you are having difficulty it may show this... <img alt="" src="https://cdn.livechat-files.com/api/file/kb/file/14855262/7685af659a-f6bc6cf0c7c142f59df1.png">
Or the Stream Deck software may ask to enable the UXP plugin but it doesn't respond,
to investigate this case further, Elgato will need the support info from the Elgato Reporter.
<ul>
<li><a rel="noopener noreferrer" href="https://help.elgato.com/hc/en-us/articles/360027964592-How-do-I-use-the-Elgato-Windows-Reporter-utility" role="button" title="Windows

(https://help.elgato.com/hc/en-us/articles/360027964592-How-do-I-use-the-Elgato-Windows-Reporter-utility)" tabindex="0" class="edefb8e22d63c542-anchor edefb8e22d63c542-anchorUnderlineOnHover" target="_blank">Windows</a></li>
<li><a rel="noopener noreferrer" href="https://help.elgato.com/hc/en-us/articles/360027962692-How-do-I-use-the-Elgato-Mac-Reporter-utility" role="button" title="macOS

(https://help.elgato.com/hc/en-us/articles/360027962692-How-do-I-use-the-Elgato-Mac-Reporter-utility)" tabindex="0" class="edefb8e22d63c542-anchor edefb8e22d63c542-anchorUnderlineOnHover" target="_blank">macOS</a></li>
</ul>

If you find the Photoshop pack using the Elgato plugin isn't responding either showing yellow triangles or is just unresponsive, check the status of the plugin by going to Plugins, Stream Deck Plugin for Photoshop



The status should look like this...



If you are having difficulty it may show this...



Or the Stream Deck software may ask to enable the UXP plugin but it doesn't respond,

to investigate this case further, Elgato will need the support info from the Elgato Reporter.

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