Help CenterFAQ
What is the purchase process?I have installed my keyboard shortcuts correctly but the keys still aren't working properly.What is the difference between a Pro version and a MIDI ($19.99) version?What is the difference between a Pro version and a regular ($19.99) version?I have downloaded the product how do I install it?Can I use my existing XL or 15 Key (MK) device pack profile for the new Stream Deck Plus?I bought the wrong pack can I get a refund or exchange?I am trying to reset my password but I am not getting a confirmation email.Can I get a free update to the Stream Deck Plus version?My Profile is just showing blank keysMy profile pack is not responding to shortcutsI Ordered a product but didn’t get a download link.What does it mean "English Keyboard Layout required"?My Stream Deck is not switching profiles when I switch applicationsCubase 12 Installation IssuesHow secure are my purchases and my confidential information?I can't find my AppData folder on Windows.After Effects presets not workingHow often do you update the products?How do I know if I have the latest version of my pack?Does the Davinci Color Panel pack work with a 2 monitor setup?Can I work with more than one device at a time?Davinci Resolve does not appear among the applications listed when trying to import the profile into LoupedeckMy Loupedeck pack isn't working right.I am not using a required keyboard language (such as an English keyboard layout (QWERTY)). What can I expect using my other language layout?I can't find a command in my profile but the icon is in the packLoupedeck commands not respondingLoupedeck dials not workingMy Chrome Browser says my download is dangerous and may contain a virus.Davinci isn't responding to any Loupedeck commands on Mac.Stream Deck or Loupedeck can't control any function in Davinci Resolve on Windows.